FOREST CITY AUTO > OUR SHOP > CODE OF ETHICS

641-581-3000 | 3250 Hwy 69

CODE OF ETHICS

CODE OF ETHICS, Forest City, IA

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Testimonials

Great customer service and quality of work!

Nicole Ochoa, 03/02/2020
Very friendly, professional and accommodating! I commute and called early in the morning with a CV axle problem and they made sure my car was fixed on the same day. They also took the time out to talk with me a little bit and visit and relationship build. A first rate car shop!

Michael Roth, 02/10/2020
Great shop! Honest. Reliable. They made sure to look over both vehicles I have brought to them and only charge me for what was necessary. They go out of their way to make the service to my vehicles convenient by offering to pick me up or drop me off. They also check in with me after service to make sure everything is good and to see if I have any questions. I definitely recommend this garage.

Luce Fam, 02/06/2020
Service and price really good

John Grubbs, 01/18/2020
Reliable and trustworthy work. Forest City Auto's staff is great to work with!

Bethanie Farus, 12/27/2019
Love the pick up/drop off service! Quick and reliable

daise322, 12/13/2019
Very friendly and I love the fact that they come to my work when my vehicles need maintenance.

Mark Lamoureux, 12/09/2019
Great Service, Fast Service!

I heard about Forest city auto by word of mouth. I had great service, fast service and they provided me with a loaner car so I never missed a day of work. It was so worth the 30 minute drive to Forest City.

LeeAnn Hogg, 11/22/2019
Everyone there is friendly, helpful, and kind. They do a good job, a quick job, and I never feel like an idiot, even when I don't know something about my car. Love their business!

Marisa D.
Everyone was so nice! The prices were reasonable for the work I needed done and they even provided me with a loaner car to use for the day they needed to do the work. I received a text message letting me know when my car was ready. Overall great experience. I recommend this place for auto repairs.

Kiarra H.
Forest City Auto does a great job! Have always taken our vehicles there and they are always honest with you and get you back in your vehicle quick. Highly recommend!

Steve S.
Like the people and the service. They do their best to accommodate people's time schedule (within reason). Also offer lifts to and from the shop.

Nickolas B.
We were from out of town and went blind to this shop when our brakes started making noise. They correctly identified the problem and provided us a loaner vehicle while repairs were completed. The work was done quickly and for a fair price. I would definitely recommend this shop.

Ed B.
I was very pleased with the service! I got an appointment easily and was out in 30 minutes! It's a great place to go for an oil change. They check everything and do a great job. I appreciate the extra attention paid to my vehicle. Zero complaints here!

Marla B.
Good people good services.

Dennis R.
Great work and even better people, put my bearing on a driveshaft without any hesitation or fuss.

Clayton L.
We are so grateful for Forest City Auto. They are friendly and knowledgeable and we know that we can trust them to tell us the truth about our vehicles and any needed maintenance and repairs. They always go above and beyond for their customers. Their customer service is outstanding. We do not take our vehicles anywhere else. Highly recommended!!!

Jody K.
Very reasonable and very friendly people.

Daniel G.
Out of towner... brake issues on my pickup while in town. Did great work, speedy, reasonably priced, and really appreciated the loaner car for the day.

Chad V.